Reference

Legal terms for your o67 account

Our legal page sets out the rules for account access, wallet records, privacy, cookies and dispute handling in India.

India law contextAccount termsPrivacy and cookiesWallet record checks
o67 Legal terms for your o67 account
CONTACT ROUTES

Three paths for legal queries

If a legal term is unclear, contact us before you open or continue using your account. We separate legal requests from ordinary service chats so privacy, access, wallet-record and dispute queries reach…

Email for legal queries Write to our legal mailbox for terms, privacy, cookie or account-rights queries. Add your registered email and a short subject line so we can match the request without asking you to repeat personal details.
Chat escalation path Use live chat when you need a legal query routed from support to the correct team. The chat agent records the issue, confirms your contact route and gives you a reference for follow-up.
Document request channel When a legal request needs proof of identity, we send a secure upload link. Do not share sensitive files through social apps; use only the link tied to your case reference.
DATA CARE

Six controls behind our legal duties

Legal duties are handled through account records, privacy controls, cookie choices, wallet checks and support logs.

Account data handling

We collect account details needed to identify you, secure access and keep wallet activity linked to the right profile. Legal requests are checked against those records before any change is made.

Cookie consent records

Cookies help keep sessions active, remember language choices and support fraud checks. Where a choice is offered, your selection is stored so the site can apply it on later visits.

Security checks

Login changes, device shifts and wallet requests may trigger extra checks. These checks help us confirm that the account holder, not another person, is asking for access or legal changes.

Retention periods

We keep legal, wallet and security records for the period needed to meet law, resolve disputes and protect the service. After that period, records are deleted or reduced where practical.

Correction requests

You can ask us to correct account details if they are wrong or outdated. We may need proof before changing names, mobile numbers, email addresses or wallet identifiers linked to records.

Dispute handling

For disputes, we check time stamps, session records, wallet receipts and communication history. We respond through the contact route attached to your case so the outcome is recorded clearly.

Legal questions before you open account

These answers explain how the legal terms apply to your account, data and wallet records. They are written for India access and do not replace legal advice. If your state, device location or payment record raises a compliance question, contact us first and wait for our reply before taking further account action.

Access depends on local law and is available where local law permits. We may restrict access if your location, identity details or account activity does not meet our legal checks.

We keep account details, login records, wallet references, support messages and security logs needed to operate the service, verify requests, resolve disputes and meet legal duties linked to your account.

UPI, Paytm, PhonePe and Google Pay records help us match credits, withdrawals and identity details. We use them for reconciliation, fraud checks, dispute handling and legal record keeping.

Yes, you can request corrections to wrong or outdated details. We may ask for proof before changing a name, phone number, email address or payment identifier connected to legal records.

Cookies are used for session control, security checks, language settings and service measurement. Where a setting is available, we store your choice and apply it during later visits.

We check session records, device data, wallet receipts and support messages linked to the dispute. A case reference is used so replies and outcomes stay attached to one record.

Use the legal email route for privacy access, correction or deletion requests. Add your registered email or mobile number, describe the request clearly and wait for secure verification steps.